Natasha DuqueClient Solutions Specialist
Areas of Expertise
- U.S. Healthcare Administration & Operations Support
- Request for Proposal (RFP) & Implementation
Qualifications
- 14+ years of experience in the U.S. Healthcare industry
- Experienced in healthcare administration, operations support, and client account management
Natasha has been working in the U.S. Healthcare industry since 2012. She started as a Service Operations Analyst, gaining hands-on experience in healthcare administration through various portals and systems, including enrollment processing, EDI file build and management, and client and employee account administration. She progressed into roles in Operations Support, Business Process Analysis, and Project Coordination, managing client communications (inquiries and escalations) while collaborating with operations, process, reporting, and management teams to support day-to-day business needs. She later focused on process improvement and project management, leading initiatives to optimize processes, improve quality and efficiency, document processes, and assess operational risks. She has also collaborated with business and technical teams to identify, brainstorm, and develop Robotic Process Automation opportunities that support business transformation and operational excellence.
Recent Blog Posts
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Compensation Conversations: What Employers Should Know About Pay Discussions
Dear HR Manager Several employees have started openly comparing salaries. Their manager is concerned because some employees have discovered differences in pay. Should we ask them to stop discussing compensation? — Caught in the Compensation Conversation Dear Caught, The salary conversations themselves may not be the problem. The larger issue may be what employees are
September 20, 2026 -
Caring for Others Without Losing Yourself
Caregiving is a reality for millions of Americans. It may mean helping an aging parent get to appointments, supporting a spouse through an illness, caring for a child with additional needs, or regularly helping a friend or relative who can’t manage everything on their own. Recent research shows just how demanding these responsibilities can be.
September 20, 2026 -
September Compliance Q&A: Key Section 125, QLE & HSA/HDHP Guidance
9.3.26 | HEALTH PLAN RATE INCREASE FOR COBRA PARTICIPANTS Q. For 2027, is telemedicine still allowed to be a $0 copay on HSA/HDHP plans?A. Yes, the One Big Beautiful Bill made the telehealth safe harbor permanent. Employers are free to offer no-cost telehealth services as part of an HDHP without jeopardizing the ability to make HSA contributions.
September 20, 2026