Mary CalingAccount Support Specialist
Areas of Expertise
- Employee Benefits
- Account Management
- Electronic Data Interchange (EDI)
Qualifications
- 10 years combined experience in US Benefits Administration, EDI, operations and cross-functional coordination.
Mary is an experienced U.S. healthcare and insurance professional who began her career in employee benefits in 2015. She has extensive experience implementing and maintaining EDI file feeds, analyzing and resolving complex data discrepancies, and coordinating with clients, brokers, and carriers to support seamless enrollments, implementations, and ongoing coverage needs. Over the course of her career, Mary has developed a strong understanding of the U.S. healthcare and insurance landscape, including carrier requirements, enrollment processes, and the operational needs of clients.
Her current role in Account Manager Support encompasses client enrollments, audits, renewals, billing and reporting, carrier coordination, implementations, and ongoing client support. Known for her attention to detail, adaptability, and problem-solving abilities, Mary is committed to delivering accurate, efficient, and client-focused solutions while continuously expanding her knowledge of industry practices, systems, and emerging technologies
Recent Blog Posts
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Compensation Conversations: What Employers Should Know About Pay Discussions
Dear HR Manager Several employees have started openly comparing salaries. Their manager is concerned because some employees have discovered differences in pay. Should we ask them to stop discussing compensation? — Caught in the Compensation Conversation Dear Caught, The salary conversations themselves may not be the problem. The larger issue may be what employees are
September 20, 2026 -
Caring for Others Without Losing Yourself
Caregiving is a reality for millions of Americans. It may mean helping an aging parent get to appointments, supporting a spouse through an illness, caring for a child with additional needs, or regularly helping a friend or relative who can’t manage everything on their own. Recent research shows just how demanding these responsibilities can be.
September 20, 2026 -
September Compliance Q&A: Key Section 125, QLE & HSA/HDHP Guidance
9.3.26 | HEALTH PLAN RATE INCREASE FOR COBRA PARTICIPANTS Q. For 2027, is telemedicine still allowed to be a $0 copay on HSA/HDHP plans?A. Yes, the One Big Beautiful Bill made the telehealth safe harbor permanent. Employers are free to offer no-cost telehealth services as part of an HDHP without jeopardizing the ability to make HSA contributions.
September 20, 2026