Mary CalingAccount Support Specialist
Areas of Expertise
- Employee Benefits
- Account Management
- Electronic Data Interchange (EDI)
Qualifications
- 10 years combined experience in US Benefits Administration, EDI, operations and cross-functional coordination.
Mary is an experienced U.S. healthcare and insurance professional who began her career in employee benefits in 2015. She has extensive experience implementing and maintaining EDI file feeds, analyzing and resolving complex data discrepancies, and coordinating with clients, brokers, and carriers to support seamless enrollments, implementations, and ongoing coverage needs. Over the course of her career, Mary has developed a strong understanding of the U.S. healthcare and insurance landscape, including carrier requirements, enrollment processes, and the operational needs of clients.
Her current role in Account Manager Support encompasses client enrollments, audits, renewals, billing and reporting, carrier coordination, implementations, and ongoing client support. Known for her attention to detail, adaptability, and problem-solving abilities, Mary is committed to delivering accurate, efficient, and client-focused solutions while continuously expanding her knowledge of industry practices, systems, and emerging technologies
Recent Blog Posts
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July 2026: Supporting Employees’ Financial Wellbeing Without Becoming Their Financial Advisor
Dear HR Manager, How can we support employee’s financial wellbeing without becoming thier financial advisor? — Supporting, Not Advising Dear Supporting, This is a concern many employers share, and the distinction is an important one. HR should focus on providing education, access, and awareness, not individualized financial advice. Consider offering educational webinars, budgeting resources,
July 22, 2026 -
The Business Case for Optimism
Optimism is often mistaken for simply “thinking positively.” In reality, workplace optimism is something much more practical—and much more valuable. Rather than ignoring challenges, realistic optimism is the ability to believe that obstacles can be navigated, goals are achievable, and better outcomes are possible through thoughtful action. This perspective is gaining traction in organizational psychology.
July 22, 2026 -
July 2026: Q&A Roundup — HRA PCORI Fees, Qualifying Events for Dependent Coverage, and COBRA for Holding Companies
7.2.26 | COBRA FOR HOLDING COMPANY Q. Our client, a holding company with 12 employees, owns a subsidiary with more than 50 employees. They operate under different tax IDs. The holding company does not offer COBRA, but the subsidiary does offer COBRA. The holding company is looking for a compliant solution that they can offer to
July 22, 2026