Julian BuenaflorClient Solutions Specialist
Areas of Expertise
- Customer Support & Client Relations
- Account Management
- HR Onboarding & Employee Lifecycle Processes
- Payroll Implementation & Systems Setup
- Canadian Small Business Payroll Compliance
- Process Improvement & Optimization
- Technical Software Implmentation
- Cross-Functional Communication
Qualifications
- Nearly 10 years of progressive experience across customer support, HR, and payroll operations
- Proven track record supporting Fortune 500 companies (Microsoft, Amazon) in customer-facing roles
- Specialized experience in employee onboarding and HR lifecycle management (CIELO)
- Nearly 3 years of hands-on experience implementing payroll solutions for Canadian small businesses (ADP)
- Strong background in guiding clients through technical system setup and adoption
- Skilled in balancing client needs with compliance and operational requirements
- Experience working directly with small business owners and understanding their unique challenges
Julian’s career began in 2017 as a Customer Support Representative at Microsoft. In 2019, Julian moved to Amazon, spending two years supporting account management within customer service.
Julian then transitioned into human resources in 2021, working as an Onboarding Specialist at CIELO for nearly two years. Since August 2022, Julian has worked as a Payroll Implementation Specialist for Canadian Small Business at ADP, guiding businesses through the setup and optimization of their payroll systems. With experience spanning customer support, HR, and payroll, Julian now brings a well-rounded perspective to helping small businesses navigate their operational needs. Julian works to make payroll and HR processes simpler and more efficient for the clients he serves.
Recent Blog Posts
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Compensation Conversations: What Employers Should Know About Pay Discussions
Dear HR Manager Several employees have started openly comparing salaries. Their manager is concerned because some employees have discovered differences in pay. Should we ask them to stop discussing compensation? — Caught in the Compensation Conversation Dear Caught, The salary conversations themselves may not be the problem. The larger issue may be what employees are
September 20, 2026 -
Caring for Others Without Losing Yourself
Caregiving is a reality for millions of Americans. It may mean helping an aging parent get to appointments, supporting a spouse through an illness, caring for a child with additional needs, or regularly helping a friend or relative who can’t manage everything on their own. Recent research shows just how demanding these responsibilities can be.
September 20, 2026 -
September Compliance Q&A: Key Section 125, QLE & HSA/HDHP Guidance
9.3.26 | HEALTH PLAN RATE INCREASE FOR COBRA PARTICIPANTS Q. For 2027, is telemedicine still allowed to be a $0 copay on HSA/HDHP plans?A. Yes, the One Big Beautiful Bill made the telehealth safe harbor permanent. Employers are free to offer no-cost telehealth services as part of an HDHP without jeopardizing the ability to make HSA contributions.
September 20, 2026