Hazel MinaAccount Support and Data Specialist
Areas of Expertise
- Broking & Client Servicing Operations
- Healthcare Claims Review & Adjustment Analyst
- Operations Leadership
- Data & Customer Operations
- Project Coordination
Qualifications
- 15+ Years Combined Experience in Healthcare Claims, Operations, Data Management and Client Servicing
- Strong Background in Workflow Management and Operations
- High‑Touch Client Support & Escalation Management
Hazel specializes in delivering smooth broking and client servicing operations, backed by over a decade of experience in healthcare claims, operations leadership, and benefits administration. With a strong foundation in health insurance and client support, she provides reliable, hands-on assistance and timely resolution for complex client needs.
She manages client deliverables end to end—monitoring project progress, coordinating tasks, and ensuring every requirement is completed on time and meets quality standards. Her background in claims review and reimbursement strengthens her ability to assess issues quickly and provide accurate solutions.
Known for proactive communication, problem‑solving, and a commitment to precision, Hazel remains a trusted partner to internal teams and client organizations seeking reliable, data‑informed operational support.
Recent Blog Posts
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Beyond Employee Surveys: Understanding Why Top Talent Leaves
Dear HR Manager Our employee surveys generally show high satisfaction, but we are losing people we wanted to keep. Leadership is questioning whether the surveys are useful. How can we better understand what is happening? — Looking Beyond the Scores Dear Looking Beyond the Scores,The surveys may be useful while still leaving gaps.
October 23, 2026 -
How Work Environment Shapes Your Wellbeing
2026 NAMI-Ipsos Workplace Mental Health Poll When we think about wellness, we often think about the choices we make. We might focus on what we eat, how much we move, how well we sleep, or what we do to manage stress. But there is another part of wellbeing that can be easy to overlook: the
October 23, 2026 -
October Q&A: HSA, Medicare, Dependent Coverage & COBRA
10.1.26 | COBRA FOR SMALL EMPLOYER Q. An employer has 25 total employees, however, 20 of those employees fall under the union plan and not the group coverage plan, so technically only 5 employees are signed up for coverage under the group plan. Should all 25 employees be counted for COBRA purposes, or only the 5
October 23, 2026