Natasha DuqueClient Solutions Specialist
Areas of Expertise
- U.S. Healthcare Administration & Operations Support
- Request for Proposal (RFP) & Implementation
Qualifications
- 14+ years of experience in the U.S. Healthcare industry
- Experienced in healthcare administration, operations support, and client account management
Natasha has been working in the U.S. Healthcare industry since 2012. She started as a Service Operations Analyst, gaining hands-on experience in healthcare administration through various portals and systems, including enrollment processing, EDI file build and management, and client and employee account administration. She progressed into roles in Operations Support, Business Process Analysis, and Project Coordination, managing client communications (inquiries and escalations) while collaborating with operations, process, reporting, and management teams to support day-to-day business needs. She later focused on process improvement and project management, leading initiatives to optimize processes, improve quality and efficiency, document processes, and assess operational risks. She has also collaborated with business and technical teams to identify, brainstorm, and develop Robotic Process Automation opportunities that support business transformation and operational excellence.
Recent Blog Posts
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Beyond Employee Surveys: Understanding Why Top Talent Leaves
Dear HR Manager Our employee surveys generally show high satisfaction, but we are losing people we wanted to keep. Leadership is questioning whether the surveys are useful. How can we better understand what is happening? — Looking Beyond the Scores Dear Looking Beyond the Scores,The surveys may be useful while still leaving gaps.
October 23, 2026 -
How Work Environment Shapes Your Wellbeing
2026 NAMI-Ipsos Workplace Mental Health Poll When we think about wellness, we often think about the choices we make. We might focus on what we eat, how much we move, how well we sleep, or what we do to manage stress. But there is another part of wellbeing that can be easy to overlook: the
October 23, 2026 -
October Q&A: HSA, Medicare, Dependent Coverage & COBRA
10.1.26 | COBRA FOR SMALL EMPLOYER Q. An employer has 25 total employees, however, 20 of those employees fall under the union plan and not the group coverage plan, so technically only 5 employees are signed up for coverage under the group plan. Should all 25 employees be counted for COBRA purposes, or only the 5
October 23, 2026