Hazel MinaAccount Support and Data Specialist
Areas of Expertise
- Broking & Client Servicing Operations
- Healthcare Claims Review & Adjustment Analyst
- Operations Leadership
- Data & Customer Operations
- Project Coordination
Qualifications
- 15+ Years Combined Experience in Healthcare Claims, Operations, Data Management and Client Servicing
- Strong Background in Workflow Management and Operations
- High‑Touch Client Support & Escalation Management
Hazel specializes in delivering smooth broking and client servicing operations, backed by over a decade of experience in healthcare claims, operations leadership, and benefits administration. With a strong foundation in health insurance and client support, she provides reliable, hands-on assistance and timely resolution for complex client needs.
She manages client deliverables end to end—monitoring project progress, coordinating tasks, and ensuring every requirement is completed on time and meets quality standards. Her background in claims review and reimbursement strengthens her ability to assess issues quickly and provide accurate solutions.
Known for proactive communication, problem‑solving, and a commitment to precision, Hazel remains a trusted partner to internal teams and client organizations seeking reliable, data‑informed operational support.
Recent Blog Posts
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July 2026: Supporting Employees’ Financial Wellbeing Without Becoming Their Financial Advisor
Dear HR Manager, How can we support employee’s financial wellbeing without becoming thier financial advisor? — Supporting, Not Advising Dear Supporting, This is a concern many employers share, and the distinction is an important one. HR should focus on providing education, access, and awareness, not individualized financial advice. Consider offering educational webinars, budgeting resources,
July 22, 2026 -
The Business Case for Optimism
Optimism is often mistaken for simply “thinking positively.” In reality, workplace optimism is something much more practical—and much more valuable. Rather than ignoring challenges, realistic optimism is the ability to believe that obstacles can be navigated, goals are achievable, and better outcomes are possible through thoughtful action. This perspective is gaining traction in organizational psychology.
July 22, 2026 -
July 2026: Q&A Roundup — HRA PCORI Fees, Qualifying Events for Dependent Coverage, and COBRA for Holding Companies
7.2.26 | COBRA FOR HOLDING COMPANY Q. Our client, a holding company with 12 employees, owns a subsidiary with more than 50 employees. They operate under different tax IDs. The holding company does not offer COBRA, but the subsidiary does offer COBRA. The holding company is looking for a compliant solution that they can offer to
July 22, 2026
The next step is to set up a quick call so we could learn more about your employee benefits challenges and goals and explain how we can help you accomplish them.
I cannot say enough about Gus and Michelle. They are always there to help, answer questions. Our company is located outside of Chicago. And when we needed them to come in and do a presentation for renewal, they were here to make sure that it was informative to the employees and process was seamless. Just a great group of people to be working with!
